Yes, it is mobile-friendly.
No, there is a single seamless platform. Listings are adapted to user data. The site works the same regardless of location.
It’s easy. Your inventory can be uploaded to AmericanOutlets.com in just a few clicks. Whenever an item is sold on either our site or your U.S. storefront, the inventory is automatically updated on both sites. That way, you don’t have to worry about tracking inventory.
Graphics and catalogs are uploaded and automatically updated through our seamless integration platform. Our software copies active, scheduled and unsold items, product variations and images, and organizes products using your categories.
If you integrate with us through eBay, Amazon, or ChannelAdvisor, you don’t need to provide product images. You only need to provide product images if you decide to upload products manually.
Our team will send you a Master Supplier Agreement contract to sign and return. In this contract, each merchant will receive an introduction to our merchant portal sign up allowing access to the portal and setting you up to start selling.
Laws regulating the sale of goods and services vary by jurisdiction. For your convenience, we have prepared a list of certain prohibited items.
In your merchant portal, you can add a product manually right from the home page. Under “Seller Tools,” click on the “Add Product” button. Or, go to your Inventory screen and click “Add Product” to add an individual item. To add multiple items at once, click on the “CSV Import” button.
Note: Be sure to download our CSV template file before importing your CSV. It shows the order of column headings and indicates required information. You’ll see that Column U asks for the category ID; these can be found by clicking on “View Categories.” Here you’ll find ID numbers for every category and sub-category on American Outlets.
On the Inventory page, go to an item and select “disable.” This will deactivate the item on the site. When you replenish stock, you can click “enable.”
The average order takes about 2-3 days to deliver. A lot depends on merchants. The more often you ship to us, the faster we can ship to end customers. Ideally, there would be no more than two days between your bulk shipments to us.
Yes. Once the merchant has fully processed the order, customers will be able to track its shipment. When shipping fulfillment is completed, customers will receive a tracking number, along with updates when your order will leave the warehouse.
It’s entirely up to you to determine the retail prices for your products. Your prices on our site will be the same as on your other channels.
Keep in mind that the final price the customer sees is all-inclusive and covers the following:
Yes, you can offer coupon codes for specific products. Coupon codes from outside our site do not work.
We do not charge set up fees, listing fees, monthly subscription fees, or hidden fees. Instead, a commission is charged on the sale amount.
We do not charge a seller fee. We deduct a modest commission from the sale price. This is similar to the commission charged by other platforms, but we do not charge their other fees.
These are paid by the end consumer and are automatically calculated by the site. The process is transparent.
No. Our warehouse is based in Florida, where a sales tax is applicable. We are a U.S.-based company and provide tax-exempt status.
We are customer-centric marketplace providing top-quality shopping experience, including feedback option.
Payments are made by ACH or U.S. wire transfer. Our payment cycles are roughly on the 15th and the 30th. For example, if you sell items during the first 15 days of the month, you would be paid on the 30th.
American Outlets can expose your merchandise to millions of shoppers. As an American Outlets merchant, you can reach an even wider audience to grow your sales. Under our portal settings, you will have an option to choose from one of our promotion services.
With extensive know-how of local markets American Outlets enables sellers to connect with their audiences in the most effective ways to maximize sales. Because of our long-standing partnerships millions of customers will be automatically notified about the launch of new websites and promo. Club members also enjoy cash coupons, accumulated bonuses, discounts and special offers.
Recently uploaded may take up to 24 hours to be indexed by American Outlets search engine site-wide. If you experience issues beyond that timeframe, please contact our technical support team.
We have a fully automated system, which prints labels with readymade customs tickets and air shipping papers. You can print labels directly from your merchant portal.
Making a manifest is simple. Log in to the seller portal and click on “Shipments” in the top navigation bar. Click “open new manifest” and you will be able to see pending orders, scanned or un-scanned, leading you through a user-friendly process to create a new or existing manifest.
It is our mission to make order-fulfillment as user-friendly as possible. Here is an outline of our process, show you step-by-step what occurs when from orders are entered until they are shipped.
We provide as an easy tool that gives merchants the option of looking at every order entering their system either by product type or designated order number.
Once an item is purchased, the merchant is the only one with an option of rejecting the order.
The customer is responsible for all shipping payments, making it hassle-free for merchants. Our user-friendly site makes it hassle-free for customers, too. When an item is placed in the shopping cart, the exact price is automatically calculated. There are no surprises for customers; what they see is what they get. The listed price includes everything from shipping to taxes.
From start to finish, it’s a simple process!
Merchants can have the product(s) picked up by us or they can send product(s) to one of our distribution centers.
Our company takes care of it all: planning, execution, procurement/movement/stationing of inventory, materials and other resources.
Once an agreement is closed between American Outlets and a merchant, American Outlets provides payment options.
Once an order has been placed, it can only be cancelled by the merchant. Customers must return it. In general, buyers are responsible for paying return shipping costs.
Customers must follow our Return Policy to return merchandise. The customer is responsible for paying shipping fees for returned items.
Customers who receive an order that is not what they expected are advised to contact our Customer Service department. Disputes are resolved through the payment processor. If a merchant fails to execute an order correctly, the merchant is responsible for returns including shipping costs, taxes, return labels, and a flat fee for the return of the item.
All purchases are automatically protected by our payment processor’s buyer protection programs.
We handle all customer complaints and issues, including billing questions. Customer service is a priority for us. We understand that timely response to inquiries is key to customer satisfaction and, in turn, repeat purchases.
Each complaint/issue is assigned a ticket number by customer service, which then notifies our headquarters. This process ensures that merchants receive information and resolution of issues directly from us.
They should email our customer support team at email@example.com and we will get back to them promptly.
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